Terms and Conditions

Conditions of use of Xafax NetPay® balance



NetPay balance: The prepaid amount stored in the end-user’s Xafax NetPay account, part or all of which the end-user can use via the connection to pay for available services.

Connection: Access to the end-user’s NetPay account, permitting payment for services made available by Erasmus University Rotterdam.

Service: Use of multifunctional printers and vending machines made available to end-users by Erasmus University Rotterdam.

End-user: A natural person who uses or requests a service, other than for commercial or professional purposes.

Order: An order to pay for the use of a multifunctional printer or vending machine, or any other facilities to be made available at a later date.


Initiation of the agreement for use of a Xafax NetPay connection

The agreement is effectuated the first time use is made of the Xafax NetPay connection.


Duration, use and termination of the agreement

  • The agreement is in principle valid for an indefinite time, and comes into effect when the first payment is made into the end-user’s NetPay account.
  • The end-user can use the NetPay balance to pay for an order, as long as the sum payable does not exceed the balance.
  • Erasmus University Rotterdam is under no obligation to execute an order if the end-user’s NetPay balance is not sufficient to pay for it. Nor is Erasmus University Rotterdam under any obligation to execute part of the requested service that could be paid for by the existing NetPay.
  • The end-user is entitled to terminate the agreement and close the NetPay account at the end of his or her studies at Erasmus University Rotterdam or employment by Erasmus University Rotterdam, and may then request reimbursement of the remaining NetPay balance, as long as this is greater than EUR 2.50. Requests for reimbursement should be submitted to this website.
  • The terms and conditions for the use of the NetPay balance may be modified by Erasmus University Rotterdam. At least four weeks’ notice of such modifications must be given.
  • Termination of the Xafax NetPay connection also terminates all agreement relating to the available services.



  • The NetPay balance can only be used to pay for services designated by Erasmus University Rotterdam.
  • Erasmus University Rotterdam will offer end-users with a Xafax NetPay connection one or more ways of topping up their NetPay balance. Erasmus University Rotterdam may stipulate the amounts by which the NetPay balance can be topped up, and may change these amounts in future.
  • Erasmus University Rotterdam will take due care to avoid errors in topping up or transfers from NetPay balances. If such errors do nevertheless occur, Erasmus University Rotterdam is entitled to correct them.
  • Payment for services is made exclusively by debiting the required amount to the NetPay balance.
  • Complaints about debited amounts must be E-mailed to Erasmus University Rotterdam, within 14 days of the order in question. Erasmus University Rotterdam will accept complaints submitted after this period if there are good reasons why they could not be submitted in time. Submission of a complaint does not remove the obligation to pay for services rendered.
  • Erasmus University Rotterdam may charge the administrative costs of investigations of complaints concerning payments, if an end-user makes repeated complaints concerning payments if these complaints turn out to be ungrounded and the end-user still persists in these complaints.



  • Xafax never passes end-users’ personal data on to third parties.
  • Erasmus University Rotterdam does not have access to your balance and transaction history on the myNetPay website.